Introduction to customer experience

Last updated: 05-02-2018

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Introduction to customer experience

What you'll learn Instructor Schedule Figuring out how much value your company delivers to your customers is more science than art, especially when every step can be measured. The return on investment of measuring your customer’s interactions with purchasing your product or service is evident. But even with all the interest surrounding customer experience (CX), there's still confusion about what it is and how to turn it into operational success. In this hands-on training, Dennis Wakabayashi d...


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